Counselling Management Software for Schools.
Explore the features and functionalities of our software.
Our software was intentionally built with a school-specific environment in mind.
Initially developed in direct collaboration with school counsellors and ultimately driven by the needs they identified, all ongoing software improvement involves a carefully considered and curated process to ensure we continue to speak to that narrative.
Explore the features and functionalities of our software below.
Notes.
Create and store digitised note entries directly within each student profile.
Upload external files in word.doc, excel.doc, image and PDF formats.
Export a PDF case note history for a student with a single click.
Add backdated note entries to build a full student history.
Build a cache of frequently used case note templates for quick application.
Filter a student history to view specific interaction types or keywords.
Quick-view a summarised table of note entries including dates, notes and attachments.
Categorise individual note entries by the specific type of interaction.
Utilise case note #tags to inform insights reporting.
View and manage a live list of incomplete draft note entry reminders.
Customise note entries with inbuilt text formatting options.
Restrict visibility of individual note entries to a selected user/s.
Record appointment non-attendance by a student with a single click.
Draft single note entries for bulk distribution to multiple student profiles.
View a live timestamped history as each note entry is created, edited or accessed by a user.
Schedule.
Create and manage student appointments from the calendar interface, or from within a student profile.
Set and manage reminders from the calendar interface, or from within a student profile.
Align appointments to existing school timetables, or select custom timeframes.
Opt-in to send automated appointment notification emails to students.
Apportion time blocks to indirect or whole-of-school support related tasks.
Toggle calendar displays between day, week, work week or month views.
Quick view a list of appointments, reminders and other events for each day.
Navigate directly to a student profile from an associated calendar entry.
Enable a read-only sync of a users Microsoft Outlook calendar to the users FocusCS calendar.
Integrate.
Automate the import and ongoing update of student data from the school SIS.
Minimise risk with our secure one-way, read only student data sync process.
Sync student data stored within the school SIS via indirect Wonde API integration.
Leverage existing Wonde integrations to facilitate sync setup.
Integrate with SIS platforms including Engage, iSams and Synergetic.
Onboarding process requiring minimal school ICT department assistance.
Once onboarded, our software is intentionally designed to run independently.
Simplified process for the update of current integration settings, including a change in the school SIS provider.
Updates.
Live software updates enhance security and improve user experience.
Planned out-of-hours large scale rollouts prevent interruption to users.
Perpetual security upgrades increase protection and provide peace of mind.
Development pipeline of planned new feature rollouts fosters ongoing improvement.
Modern, intuitive software interface decreases cognitive load for users.
Introduction of new features involves a true understanding of the end user and informed consideration of all security, privacy, operational and compliance related aspects.
Reports.
View a live overview of student and counsellor interactions.
Filter data by year level, house, gender and counsellor.
Update student statuses from within student summary modals.
Export student data summary files for internal review with a single click.
Generate de-identified Student activity reports suitable for leadership teams.
Generate Counsellor activity reports for internal meetings and reviews.
Identify and explore student data trends via the Insights report.
Track the number of note entries made by each counsellor weekly.
Track the number of note entry #hashtags used weekly.
Track the number of digital form submissions received weekly.
View a caseload summary of current students allocated to the user.
View a caseload log history of all note entries created by the user.
Forms.
Build and manage a cache of digital form templates.
Set the question and response format for each individual question on a form template.
Duplicate form templates for editing to suit specific recipients and purposes.
Duplicate individual question sets to reduce administrative load.
Set form questions as ‘required’ to ensure complete data capture.
Allow form recipients to attach accompanying documentation to a form submission.
Attach documentation to form templates for display and download by form recipients.
Distribute form links to recipients electronically for online completion.
Receive submitted digital forms in real-time to the Actions tab.
Associate submitted forms to student profiles for storage.
Prioritise and refer submitted forms between users.
Integrate digital form links into school portals, websites and resources.
Convert digital form links into QR codes for online completion.
View a log of each submission instance for each form template.
Export a PDF copy of each form submission with a single click.
Secure.
Entirely cloud-based software provides increased flexibility, reliability and efficiency.
Advanced security protection measures ensure robust defences for data safeguarding.
Cutting-edge encryption technologies ensure data and privacy are maintained.
Ongoing compliance with the highest level of Singapore data security standards.
Dedicated AWS servers located in and geo-locked to Singapore.
Agile model security patching supports security, compliance and software efficiency.
Microsoft Azure SSO authentication technology strengthens digital security.
Daily local data backups and storage for increased data security, reliability and accessibility.
Regular penetration testing conducts scheduled deep scans and randomised light scans.
Active load testing and diagnostic log monitoring ensures smooth operation for users.
Policies and procedures informed by a cybersecurity qualified team.
Support.
An online User Portal powered by dynamic keyword search functionality provides 24/7 assistance to users via step-by-step guides, instructional videos and tips.
An online Service Desk manages support ticket processes, monitored and triaged by a team of dedicated support staff.
Company-wide emphasis on timely support response and status updates for users.
Personal communications with users in lieu of AI chat bots.
Independent software design encourages direct communication with users.
Intentional, conscious minimisation of the need for school ICT department involvement.
Focus CJM Pty Ltd ABN 52 673 738 219 trading as FocusCS.
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